Rock n Shine – Cashmere Collection: Buyer FAQs

1. Is this 100% cashmere or a blend?

Many pieces in the Cashmere Collection are either pure cashmere or a cashmere-silk blend. For example, the Beige Cashmere & Silk Shawl – Ibrahim lists 70% cashmere and 30% silk, and notes that it is crafted in Italy. Always check the Material or Specifications section on each product page for fiber details.
 🔗 View collection
 🔗 Beige Cashmere & Silk Shawl – Ibrahim

2. Where is the cashmere sourced and woven?

Rock n Shine sources its cashmere through ethical and artisanal partnerships, including collaborations with SEP artisans. Some shawls are woven and hand-finished in Italy, while others are crafted through artisan collectives supported by SEP. Each product description mentions its origin and craftsmanship notes.
 🔗 Our Purpose / SEP Partnership

3. How warm or heavy is this piece?

Cashmere is prized for being warmer and lighter than wool. Most Rock n Shine shawls are designed for versatile use — light enough for travel and cozy enough for layering in cooler weather. The product description often indicates weight or feel, such as “lightweight,” “mid-weight,” or “extra warm.”
 🔗 Cashmere Collection Overview

4. Are there handwoven irregularities?

Yes. Since many Rock n Shine products are handcrafted or hand-finished, small variations in weave or embroidery are natural and part of their charm. These slight differences make each item unique and testify to artisan craftsmanship.
 🔗 Luxury with Purpose – SEP Artisans

5. What are the exact dimensions of the shawls?

Dimensions are provided on each product page. For example, THALIA KEFFIYEH measures 130 × 130 cm, while other shawls range between 70 × 200 cm depending on style. Always refer to the “Dimensions” or “Specs” section before purchase.
 🔗 THALIA KEFFIYEH Example

6. How do I wash and care for my cashmere?

Cashmere requires delicate care.

  • Hand wash in cold water with mild wool detergent.

  • Do not wring or twist; gently squeeze out water.

  • Lay flat to dry on a towel away from direct sunlight.

  • For long-term use, fold instead of hanging.
     Professional dry cleaning is recommended for heavily embroidered or silk-blend items.
     🔗 Rock n Shine FAQ – Returns & Care

7. Will it pill or shed?

Mild pilling may occur after the first few wears — this is normal for natural fibers. Use a cashmere comb or fabric shaver to remove pilling gently. With proper care, pilling decreases over time.

8. Who makes these shawls?

Rock n Shine partners with SEP Jordan (Social Enterprise Project) — a social enterprise employing refugee women artisans from Jerash Camp, Jordan. Each piece is crafted with dignity and tells the story of the artisan behind it.
 🔗 Learn More About SEP

9. Do you provide a certificate of authenticity?

While not every product includes a printed certificate, Rock n Shine ensures authenticity through its official partnership with SEP and curated artisan sourcing. Customers can request proof of origin or certificate for special items by contacting customer support.
 🔗 Contact Page

10. How do you verify cashmere quality?

Each cashmere product is quality-checked before dispatch. Rock n Shine works with established artisans and European manufacturers (for Italian blends), ensuring fiber purity and weave consistency before sale.
 🔗 Cashmere Collection

11. Why is it priced at a premium?

Cashmere is one of the most luxurious natural fibers. Each Rock n Shine piece represents:

  • Ethical sourcing from responsible suppliers

  • Hand-finishing and embroidery by skilled artisans

  • Limited-edition designs with fair wages to makers
     The price reflects both craftsmanship and the social impact embedded in each item.

 🔗 Our Purpose

12. Are discounts available?

Occasional promotions appear in newsletter emails or during seasonal campaigns. For bulk, corporate, or gifting orders, customers can contact the brand directly for custom pricing.
 🔗 Contact Rock n Shine

13. Do you ship internationally?

Yes. Rock n Shine ships both within the UAE and worldwide.

  • Free UAE shipping on orders above AED 350

  • Free international shipping on orders above AED 1000
     Shipping costs below these thresholds are shown at checkout.

🔗 Shipping Policy

14. How long does delivery take?

Orders typically arrive within 72 hours inside the UAE. International delivery times vary by region and courier. Tracking details are sent via email once the order ships.
 🔗 FAQ Page

15. How are delicate items packaged?

Cashmere pieces are packed carefully in protective, reusable packaging. Gift wrapping is available upon request, and festive packaging is offered during seasonal promotions.
 🔗 Holiday Collection

16. What is your return policy for cashmere?

Rock n Shine offers a 14-day return or exchange policy from the date of purchase.

  • Items must be unused and in original packaging.

  • The buyer pays for return shipping unless the product is damaged or faulty.
     Refunds are processed promptly once the return is approved.

🔗 Returns Policy

17. What if my cashmere arrives damaged?

If an item arrives defective or damaged, email or call customer support within 48–72 hours of receipt. Include photos of the defect. Rock n Shine will replace or refund the product after inspection.
🔗 Contact Support

18. Do you offer gift wrapping and notes?

Yes. You can request gift wrapping and add a personal note at checkout. For bulk or corporate gifting, contact the team for tailored packaging options.
 🔗 Checkout Page

19. Can I customize or monogram my shawl?

Customization is available for select artisan items. Contact the team to request personal embroidery, initials, or made-to-order color options (subject to lead time).
 🔗 Custom Orders – Contact

20. How should I style a cashmere shawl?

These shawls can be styled in multiple ways:

  • Draped over the shoulders for formal events

  • Wrapped as a scarf for everyday use

  • Folded as a travel blanket on flight

Model photos on each product page show recommended styling ideas.

🔗 Cashmere Collection Lookbook

21. What payment methods do you accept?

Payments are securely processed via Stripe. You can use major credit and debit cards. Rock n Shine never stores your card details.
🔗 FAQ – Payment Info

22. How does my purchase support artisans?

Every Rock n Shine purchase directly contributes to empowering refugee women artisans through SEP. It provides fair wages, sustainable income, and community development in Jordan. The “Luxury with Purpose” page explains this mission in detail.
 🔗 Luxury with Purpose

23. Is your packaging eco-friendly?

Rock n Shine uses recycled or reusable packaging materials where possible, reducing plastic waste. Sustainable presentation aligns with the brand’s ethical sourcing values.
 🔗 Our Purpose

24. How can I track my order?

Once your order ships, you’ll receive an email with a tracking link. You can also check your order status by logging into your customer account or contacting support.
 🔗 FAQ – Shipping & Delivery

25. Do you offer product repairs or after-care?

While not a standard service, Rock n Shine can advise on repairs or professional care for premium cashmere pieces. Email the support team with details to request guidance.
 🔗 Contact Page

26. Can I visit your store or showroom?

Yes. Rock n Shine welcomes visits to its showroom in Jumeirah Park, Dubai, by appointment. Contact the team via phone or email to schedule a viewing.
 🔗 Contact Information

27. How do I contact customer service?

  • 📧 Email: rocknshine.dana@gmail.com

  • 📞 Phone: +971 50 453 3572

  • 🕓 Hours: Monday to Saturday, 9 AM – 6 PM UAE time

The team is responsive on both email and WhatsApp for quick queries.
🔗 Contact Page